Refund policy

Effective Date: September 7, 2026

At VIBEBOX WORKSPACE, we want every product to arrive as expected and fit naturally into your workspace. This policy explains how returns, exchanges, damaged items, cancellations, and refunds are handled.

30-Day Free Returns

We accept eligible returns requested within 30 calendar days after the order is delivered.

To qualify for a return, the product must be:

Unused and in resalable condition
Free from stains, damage, modification, or excessive wear
Returned with all included components, accessories, manuals, and packaging
Accompanied by valid proof of purchase from VibeBoxWorkspace.com

Products damaged through misuse, improper assembly, unauthorized modification, neglect, or ordinary wear are not eligible for return.

Starting a Return

Email: support@vibeboxworkspace.com
Phone: +1 325-280-0327
Service Hours: Monday–Friday, 9:00 AM–5:00 PM Eastern Time

Include your order number, the item being returned, and the reason for the request.

Do not send a return to our business address without authorization. Approved customers will receive the correct return instructions and return address from our support team.

Return Shipping

Approved eligible returns include free return shipping. We will provide a prepaid return label or other approved return instructions.

Packages returned without authorization, sent to the wrong address, or shipped using an unapproved method may be delayed or refused.

Damaged, Defective, or Incorrect Items

Inspect your order promptly after delivery. If an item arrives damaged, defective, incomplete, or different from what you ordered, contact us within 7 calendar days of delivery.

Please provide:

Your order number
A description of the issue
Clear photographs of the product
Photographs of the packaging and shipping label when applicable

After review, we may provide a replacement, replacement component, repair solution, or refund at no cost to you.

Exchanges

Exchanges are subject to product availability. Contact us within the 30-day return period. Depending on inventory, we may arrange a direct replacement or ask you to return the original item and place a new order.

Refund Processing

After the returned product is received and inspected, we will notify you of the decision.

Approved refunds are issued to the original payment method. Please allow 5–10 business days after approval for the refund to appear. Your bank or payment provider may require additional processing time.

Original shipping charges are non-refundable unless the order arrived damaged, defective, incorrect, or the refund is otherwise required by law. Standard U.S. shipping is currently free.

Order Cancellations

Cancellation requests may be accepted before an order enters processing or shipment. Contact us as soon as possible. Once an order has been fulfilled or transferred to the carrier, it cannot be canceled and must follow the regular return process.