FAQ

What does VIBEBOX WORKSPACE sell?

We offer modern desktop organization and workspace accessories, including desk organizers, cable-management products, monitor accessories, storage pieces, and portable workspace organizers.

Where do you ship?

We currently ship to eligible addresses in the contiguous United States.

We do not currently ship to Alaska, Hawaii, U.S. territories, PO Boxes, APO/FPO/DPO addresses, or international destinations.

Is shipping free?

Yes. Standard U.S. shipping is free for eligible orders.

How long does order processing take?

Orders are normally processed within 1–3 business days.

What is the daily order cut-off time?

The cut-off is 5:00 PM Eastern Time on business days. Orders placed after that time are treated as received on the next business day.

How long does delivery take?

Estimated carrier delivery is generally 3–7 business days after processing. Delivery dates are estimates and can be affected by carrier delays, weather, or holidays.

Which carriers do you use?

Orders may be shipped by USPS, UPS, FedEx, or DHL, depending on destination and package requirements.

Will I receive tracking information?

Yes. Available tracking information will be sent to the email address used at checkout.

Can I cancel or change an order?

Contact us immediately. We may be able to cancel or update an order before it enters processing or shipment. Changes are not guaranteed after fulfillment begins.

What is your return period?

Eligible products may be returned within 30 calendar days after delivery.

Are returns free?

Yes. Approved eligible returns include free return shipping. Contact us first to receive authorization and return instructions.

Where should I send a return?

Contact support@vibeboxworkspace.com for the correct return address. Do not return products to the public business address unless specifically instructed.

When will I receive my refund?

After the return is received and approved, refunds are sent to the original payment method. Most refunds appear within 5–10 business days, although bank processing time may vary.

What if my product arrives damaged or incorrect?

Contact us within 7 calendar days of delivery and include your order number plus photographs of the product, packaging, and shipping label.

Can I exchange an item?

Exchanges depend on availability. Contact us within the 30-day return period. We may provide a replacement or ask you to return the original item and place a new order.